Colocation in Uganda

Yes. Ship your equipment to the facility and our team receives it, racks it, cables it, and brings it online. Remote hands handle changes after that.

Each footprint includes a power allowance — 500 W on a quarter rack, 1 kW on a half rack, 3 kW on a full rack. Draw above the allowance is billed at $500 per kW per month, and larger footprints include redundant A+B feeds.

Yes. You can cross-connect to multiple carriers and peers, or use our blended local IP transit — you're never locked to a single upstream.

Yes. That's a core reason teams colocate with us. Your hardware and data stay physically in the region you choose, on the continent.

Colocation is offered on standard commitment terms that scale with your footprint. Talk to sales for terms on quarter, half, full racks, and cages.

Yes. Connect colocated hardware to Lineserve Cloud Servers, Dedicated Servers, and Object Storage over private networking within a region for a hybrid setup.

In Kampala, in our ug-1a region — the city where Uganda's international routes converge and where the Ugandan networks interconnect.

Colocation is quoted rather than listed, because footprint, power draw, connectivity and term all move the number. Send [email protected] an equipment list with the rated draw per unit, the space it occupies, what you want cross-connected, and how long you want the term to run, and you will get a shilling figure per month. Quoted figures exclude VAT; 18% is added on the invoice.

From a single U for a box or two, through a quarter rack at 10U and a half rack at 21U, to a full rack at 42U — and private cages and suites for larger environments. Each footprint carries a power allowance sized to it, with draw above the allowance metered rather than estimated.

Larger footprints take A and B feeds, so a single feed failure does not take your equipment down. Your quote states the allowance for the footprint you take and how draw above it is metered — send the rated draw per unit and it is sized from that rather than guessed at.

Plan the corridor first, because Uganda has no port. Hardware is entered through Mombasa or Dar es Salaam, moved roughly a thousand kilometres inland by road or rail, and cleared into Uganda at Malaba, Busia or Mutukula — two customs jurisdictions, a freight forwarder, a clearing agent, duty and import VAT. Start the paperwork before the boxes leave the supplier. Then tell us the shipment date, the packing list and the rack elevation, and our engineers receive it, rack it, cable it and label it.

Longer than a coastal country, and it varies with the corridor, the season and the completeness of your paperwork, which is exactly why the paperwork is the part to start early. Your clearing agent gives you the realistic window; we plan the receiving and the rack-and-stack around the date they give you rather than around an estimate.

The physical work you would otherwise drive across Kampala for: reboots, reseating a drive or a card, swapping a failed part you have couriered in, recabling, moving a cross-connect, and racking new equipment. Remote hands are included from a half rack up and available on smaller footprints.

Yes, by arrangement and against an access list you control. Access is one of the two things colocation actually changes about your operating model — the other being who is responsible for the power at three in the morning — so it is worth agreeing the list and the notice period when the contract is drafted.

MTN Mobile Money, Airtel Money, bank transfer or card, all in shillings. A rack contract is a treasury payment and most Ugandan finance teams settle it by transfer, which sits above ordinary wallet limits and lands with a reference the accounts team can reconcile.

Because colocation has the longest term of anything we sell, and a foreign-currency figure turns a fixed contract into a variable one. Quoted in shillings, the number in the contract is the number on the invoice for the length of the contract — no exchange-rate drift between signature and renewal, no conversion spread, and a budget line your finance team can defend without an FX assumption underneath it.

Your TIN and your registered name exactly as URA holds it, plus any purchase-order reference, given at quotation rather than after the first billing run. URA's published list of taxable electronic services names web hosting explicitly, so the VAT position is settled; what is left is documentation, and on a multi-year contract that is a procurement conversation. Tell [email protected] what your fiscal flow needs while the contract is being drafted.

Possibly, and on a multi-year contract it is a cash-flow question rather than a footnote. Sections 83 and 84 of the Income Tax Act charge 15% on the gross of certain international payments and payments to non-resident service providers, subject to treaty relief, and from 1 July 2025 a 15% final withholding tax applies to income non-residents derive from digital services supplied to users in Uganda. Lineserve invoices Uganda from LINESERVE, INC. Settle the treatment with your tax adviser before signature and copy [email protected] so the invoicing matches how you remit.

Yes. Equipment in ug-1a is in Kampala, and the data on it is in Uganda — which gives you data residency for Uganda's Data Protection and Privacy Act. Nothing on your machines moves out of the country unless you move it.

Compliance is yours, and in colocation more of it is yours than in a managed service, because you operate the equipment and the software. Registration with the Personal Data Protection Office and its annual renewal, notices, lawful basis and breach notification under section 23 all stay with you. What Kampala gives you is residency: the personal data stays in Uganda, so the section 19 cross-border analysis and the transfer records the Office may inspect do not arise for it.

Yes. Kampala, Nairobi, Dar es Salaam and Lagos are all live, on one account and one bill, which is a straightforward way to build a standby site or a second point of presence. Treat personal data deliberately when you replicate: a copy of Ugandan personal data in another country is a transfer outside Uganda under section 19, and the justification for it is something the Office may ask to see.

Through [email protected] and the ticket system on your account. Uganda runs on East Africa Time, UTC+3, all year with no daylight saving — the same clock as Nairobi and Dar es Salaam, and two hours ahead of Lagos, which is worth knowing when you schedule a maintenance window across sites.