LINESERVE

Dedicated Servers — Kampala, ug-1a

Dedicated Server Hosting in Uganda

Single-tenant dedicated servers, built to your spec.

Buying a server for a Ugandan business begins with a purchase order in a currency you do not earn in and ends, weeks later, at a border post. Uganda has no port, so the hardware lands at Mombasa or Dar es Salaam and is then brought inland — a customs entry in another country, roughly a thousand kilometres of road or rail, a crossing at Malaba, Busia or Mutukula, and a clearance into Uganda at the far end. Renting replaces that journey with one shilling figure a month on a machine already racked in Kampala, from UGX 1,151,000 with a one-time setup fee of UGX 369,000. Every core, every gigabyte of memory and every disk in a LineServe Core machine belongs to one customer.

FromUGX 1,151,000/month
  • Priced and invoiced in shillings — from UGX 1,151,000/month
  • Single-tenant hardware — every core and every disk is yours
  • Four locally-hosted regions — Nairobi, Dar es Salaam, Lagos & Kampala
  • Data residency for Uganda's Data Protection and Privacy Act — your data stays in-country
  • 99.9% uptime SLA, RAID-1 SSD and out-of-band IPMI on every machine

Billed in UGX · Colocation-grade hardware

Need elastic, instant compute instead? See Cloud Servers

Configurations

Pick a build, or spec your own

Ready configurations you can bring online in hours, or a custom build to exact spec on a short lead time. Priced monthly, billed in your currency, on a full-machine basis — nothing shared, nothing oversold.

LineServe Core 1

Entry-level bare metal.

UGX 1,151,000/mo

+ UGX 369,000 one-time setup

Hosted in Nairobi, Dar es Salaam, Lagos & Kampala

  • 16 cores / 32 threads
  • 32 GB RAM
  • 2 × 480 GB SSD (RAID-1)
  • 100 Mbps · unlimited local traffic
  • 1 dedicated IPv4
  • /64 IPv6 included
  • Out-of-band (IPMI)
Configure LineServe Core 1

LineServe Core 2

Databases and busy sites.

UGX 1,412,000/mo

+ UGX 369,000 one-time setup

Hosted in Nairobi, Dar es Salaam, Lagos & Kampala

  • 24 cores / 48 threads
  • 64 GB RAM
  • 2 × 960 GB SSD (RAID-1)
  • 100 Mbps · unlimited local traffic
  • 1 dedicated IPv4
  • /64 IPv6 included
  • Out-of-band (IPMI)
Configure LineServe Core 2
Most popular

LineServe Core 3

High-performance workloads.

UGX 1,971,000/mo

+ UGX 555,000 one-time setup

Hosted in Nairobi, Dar es Salaam, Lagos & Kampala

  • 32 cores / 64 threads
  • 128 GB RAM
  • 2 × 1.92 TB SSD (RAID-1)
  • 1 Gbps · unlimited local traffic
  • 1 dedicated IPv4
  • /64 IPv6 included
  • Out-of-band (IPMI)
Configure LineServe Core 3

LineServe Core 4

Enterprise applications.

UGX 2,902,000/mo

+ UGX 555,000 one-time setup

Hosted in Nairobi, Dar es Salaam, Lagos & Kampala

  • 36 cores / 72 threads
  • 256 GB RAM
  • 2 × 3.84 TB SSD (RAID-1)
  • 1 Gbps · unlimited local traffic
  • 1 dedicated IPv4
  • /64 IPv6 included
  • Out-of-band (IPMI)
Configure LineServe Core 4

LineServe Core 5

High-capacity workloads.

UGX 3,833,000/mo

+ UGX 741,000 one-time setup

Hosted in Nairobi, Dar es Salaam, Lagos & Kampala

  • 40 cores / 80 threads
  • 512 GB RAM
  • 2 × 7.68 TB SSD (RAID-1)
  • 1 Gbps · unlimited local traffic
  • 1 dedicated IPv4
  • /64 IPv6 included
  • Out-of-band (IPMI)
Configure LineServe Core 5

LineServe Core 6

Maximum performance.

UGX 4,839,000/mo

+ UGX 741,000 one-time setup

Hosted in Nairobi, Dar es Salaam, Lagos & Kampala

  • 44 cores / 88 threads
  • 1 TB RAM
  • 2 × 15.36 TB SSD (RAID-1)
  • 1 Gbps · unlimited local traffic
  • 1 dedicated IPv4
  • /64 IPv6 included
  • Out-of-band (IPMI)
Configure LineServe Core 6

Custom

Anything beyond Core 6.

Quote
  • Your choice of CPU
  • Your choice of RAM
  • Your choice of storage
  • Custom transfer
  • Custom IPv4
  • Out-of-band (IPMI)
Request a quote

Prices exclude VAT. The one-time setup fee covers racking, cabling, burn-in, and OS install. Ready configs go live in hours subject to stock; custom builds are quoted with a lead time. Local currency figures are indicative and confirmed on your quote.

Network

Uganda has no coastline, and every request abroad pays for it

Start with the fact that shapes everything else about hosting here. Uganda is landlocked. There is no submarine cable landing station anywhere in the country, so every bit of international capacity reaching Kampala has already been hauled overland — east across Kenya from the Mombasa landings, or south across Tanzania from Dar es Salaam — before it arrives. That is roughly 900 to 1,000 kilometres of terrestrial fibre through a neighbouring state, and somebody bills for it. Now put your application in Frankfurt. A customer in Kampala taps your link, and the request crosses that overland haul, then an ocean, then a European carrier network, and the reply makes the entire trip back. Repeat it for every image, every script, every API call and every database round trip the page makes. A machine in Kampala skips all of it.

The routes are worth knowing by name, because a Ugandan network engineer knows them. Bayobab runs 260 kilometres of fibre from Kampala to Tororo along the Uganda Railway corridor and interconnects into Kenya's national long-distance network from Mombasa via Malaba, marketed at more than a terabit per second. SEACOM opened a Nairobi–Kisumu–Kampala route with two border crossings, at Malaba and Busia, an alternative inland path through Narok, Kericho and Kisumu, and automatic protection that moves traffic onto the other path when one breaks. Roke Telkom and Paratus run a 2,000-kilometre corridor from Goma through Kigali, Kampala and Nairobi to Mombasa. NITA-U has extended the National Backbone Infrastructure to Mutukula, pointing Uganda at Dar es Salaam rather than Mombasa. Four paths to two coastlines is a better picture than Uganda had a decade ago — and it is still four paths a server in Kampala does not need to reach your Ugandan users.

Your users arrive on two networks, not one. MTN Uganda and Airtel Uganda hold more than 90% of Ugandan mobile subscriptions between them, roughly balanced, and neither is one you can afford to design around. The UCC counted 64.6 million registered mobile subscriptions in the quarter ending June 2026, 49 million of them active, with 19.7 million active mobile internet subscriptions and average consumption of 3.7 gigabytes per user per month. Africell, Lycamobile, Uganda Telecom and the new entrant Savanna take the remainder. A machine in ug-1a is domestic to all of them at once, which is a different thing from a favoured carrier arrangement.

Inland, the country has more fibre than most buyers assume. The UCC puts the national fibre optic network at 80,257 kilometres as of June 2026, up from 71,740 three months earlier, and NITA-U's National Backbone Infrastructure links Kampala to regional centres and out to the border posts — which is why one origin in Kampala has a credible story for Gulu, Mbarara, Mbale, Jinja, Arua and the Albertine towns without a second region. What Uganda does not have is a large public cloud region. The nearest full regions are Cape Town and Johannesburg, and the nearest edge is Nairobi, which is another country.

0

Submarine cables landing in Uganda

49M

Active mobile subscriptions (UCC, quarter ending June 2026)

80,257 km

National fibre optic network (UCC, June 2026)

~1,000 km

Of overland fibre between Kampala and the nearest coast

Where Ugandan networks meet each other

UIXP, the Uganda Internet Exchange Point, has run since 2001 as a non-profit, reachable from two interconnected locations in greater Kampala with its switch at Communications House. PeeringDB records 26 peer networks, 29 connections and 380 Gbps of connected capacity there at around 86% IPv6 — Akamai and Meta at 100G each, MTN Uganda at 30G, with Liquid, Tangerine, Paratus and RENU connected. Traffic between two networks on that fabric is exchanged inside Kampala instead of being carried to the coast and back, which saves more here than the same sentence saves in a coastal city.

Your users, and your users' users

Roughly a third of Uganda's 58.3 million active mobile device connections are smartphones. The other 38 million are feature phones and basic phones, which is why USSD gateways and mobile money backends are ordinary Ugandan production workloads rather than a legacy footnote. If your platform answers a USSD session, the round trip is the product.

Payments

How a Kampala finance office settles a bill this size

Uganda is mobile-money-first and it is a two-wallet country. The UCC counted 37.8 million active mobile money users in the quarter ending June 2026, from a registered base of 58.7 million, moving 2.55 billion transactions in three months — and that traffic is split between MTN Mobile Money and Airtel Money rather than concentrated in one brand. Behind the wallets sit the Bank of Uganda's own rails: UNISS, the interbank settlement system used for high-value and time-critical transfers, and the Kampala Automated Clearing House for electronic funds transfers and direct debits. Lineserve takes MTN Mobile Money, Airtel Money, bank transfer and card from Ugandan customers, all in shillings.

Bank transfer, for a first invoice

A Core 1 first invoice is UGX 1,520,000 — the monthly rate plus the one-time setup fee. A Core 3 first invoice is UGX 2,526,000. Those are treasury payments rather than impulse purchases, and above comfortable wallet limits the transfer is the rail Ugandan business already uses for them: one payment, one reference, one line your accounts team can match.

MTN Mobile Money and Airtel Money

Both wallets, in shillings, for the recurring monthly line and for smaller accounts. Uganda has two networks holding more than 90% of subscriptions between them, so a checkout that supports only one of them is asking half the country to go and find another rail.

Card, if that is how your team buys

Visa and Mastercard work, in shillings. Card use concentrates in the urban banked segment and thins out quickly outside Kampala, so it is here for the finance teams that prefer the audit trail and the expense coding rather than because it is what this market reaches for first.

Shillings from the quote to the invoice

You are quoted in shillings and invoiced in shillings. On a twelve-month commitment that is worth more than tidiness: the figure finance approved in March is the figure on the invoice in November, with no exchange-rate assumption under a budget line somebody has to defend and no foreign transaction on the statement.

Displayed prices exclude VAT; Ugandan VAT of 18% is calculated and shown at checkout.

What you get

Every resource, dedicated to you

No hypervisor tax, no noisy neighbors, no contention. A dedicated server delivers its full hardware to one tenant — you — every second of the month.

100% dedicated hardware

Full cores, full memory, full disks. Nothing is shared, virtualized, or oversold.

Predictable performance

No neighbors competing for CPU or I/O, so throughput stays consistent under load.

NVMe & RAID

Enterprise NVMe with hardware or software RAID for speed and redundancy you configure.

Out-of-band management

Full IPMI/BMC access to power-cycle, reinstall, and reach the console any time.

Any OS, or bring your own

Install any Linux distribution, Windows Server, or a hypervisor of your choice.

Custom configurations

Tune cores, memory, storage, and RAID to your workload — or start from a ready build.

Free DDoS protection

Always-on network-layer mitigation included at no extra cost.

Private networking

Connect dedicated and cloud resources on isolated internal networks within a region.

Colocation-grade hardware

Enterprise servers in Tier III facilities, maintained and monitored by our team.

Regions

Bare metal, close to your users

Place your hardware in the region nearest the people it serves. Your data held in the country you deploy to, in Tier III facilities.

Live

Kenya

Nairobi · ke-1a

~2 ms

typical, within metro

Nairobi metro

Live

Tanzania

Dar es Salaam · tz-1a

~6 ms

typical, within metro

Dar es Salaam metro

Live

Nigeria

Lagos · ng-1a

~4 ms

typical, within metro

Lagos metro

Expansion zonesSouth Africa · za-1aGhana · gh-1a

Stock and lead times vary by region — a config not held in stock locally is built to order.

Build to spec

Configure it exactly the way you need

Start from a ready build and adjust, or spec a machine from the ground up. Tell us the shape of your workload and we'll build the hardware to match.

Processor

Choose core count and clock for your workload — from efficient 8-core builds to 64-core density.

Memory

Scale RAM to fit databases, caches, and virtualization, up to 512 GB and beyond on request.

Storage & RAID

Mix NVMe and SSD, set RAID levels, and size capacity for speed, redundancy, or both.

Add-ons

Extra IPv4s, additional bandwidth, managed OS, and backup targets, added to any build.

Not sure where to start? Tell us your workload and target budget, and we'll propose a build.

Talk to Sales

Use cases

When you need the whole machine

High-performance databases

Give SQL Server, PostgreSQL, or MySQL every core and all the I/O, uncontended.

Virtualization & private cloud

Run your own hypervisor and carve up dedicated hardware exactly as you like.

High-traffic applications

Sustained, predictable throughput for busy platforms that can't tolerate contention.

Isolation & compliance

Single-tenant hardware for workloads with strict data-isolation requirements.

How it works

From spec to server

1

Choose region & configuration

Pick a region and a ready build, or configure a machine to spec.

2

We provision the hardware

Ready configs come online in hours; custom builds are assembled and tested to spec.

3

Take control

Get out-of-band access and root, install your OS, and run it your way.

Uptime SLA

99.9%

  • Failed hardware replaced under SLA, with proactive monitoring
  • Service credits applied automatically when we miss the SLA
  • Tier III colocation facilities across all live regions

Support & reliability

Hardware backed, locally supported

Enterprise hardware in Tier III facilities, monitored by our team, and backed by a 99.9% uptime SLA with hardware replacement. Reach a real engineer in your region and timezone.

Which do you need?

Dedicated or cloud — pick the right tool

Both run on our network, in our regions, with local billing and support. The difference is the hardware model. Here's how to choose.

What mattersDedicated ServersCloud Servers
Hardware modelSingle-tenant, physicalVirtualized, shared host
PerformanceFull, uncontendedHigh, elastic
ProvisioningHours to lead timeUnder 60 seconds
ScalingAdd or upgrade hardwareResize in a click
Custom hardware & RAIDYesNo
Out-of-band (IPMI)YesConsole access
Starting priceFrom $149/moFrom $5/mo
Best forSustained, heavy, isolatedFlexible, fast-moving

Capex, opex and tax

Renting the machine, against importing one

Price the whole arrangement, not the box. A server bought for a Kampala office is an import into a country with no coastline, and that changes the arithmetic in ways a quotation does not show. The purchase order is in a currency you do not earn in, so its shilling cost is whatever the rate does between quotation and landing. The hardware arrives at Mombasa or Dar es Salaam, is entered through a port in another jurisdiction, then travels roughly a thousand kilometres inland before it reaches a Ugandan customs point at Malaba, Busia or Mutukula. Add the freight, the clearing agent at both ends, duty and import VAT, and weeks of lead time on somebody else's schedule. Then add what riding on a truck for a week does: the shipment held for inspection, the pallet that arrives with a bent rail, the RAID controller that is dead on arrival and has to make the entire journey again.

What arrives is a capital asset. You depreciate it, insure it, keep spares for it, power it, cool it and one day dispose of it. And in Uganda the power line is not a footnote. Distribution passed from Umeme to UEDCL on 1 April 2025, and the transition brought persistent outages attributed to ageing inherited assets — 116 faulty transformers replaced in a single month, a backlog of tens of thousands of deteriorated poles. Tariffs sit above UGX 600 per kilowatt-hour and Ugandan businesses run generators as a matter of course. Scale that to one machine in one room: an inverter, a battery bank on a replacement cycle, a generator, a service contract, diesel at this quarter's price, and cooling that helps only while something is powering it. The hardware is the fixed part of that list. Everything holding it up moves.

Renting is that entire list replaced by one shilling figure a month, on a machine already racked in Kampala, already powered, already on the network and covered by a hardware replacement commitment. It comes online in hours rather than weeks, because it is in the country waiting rather than in a container at Mombasa. When a disk fails at two in the morning it is replaced by whoever is on shift, and your first knowledge of it is a ticket saying it was done. Owning is still a real answer — capital available, a five-year horizon, an engineer who can be at the machine within the hour — but weigh it against the whole arrangement, because the parts that hurt were never in the hardware budget.

VAT is 18%, and URA is unusually specific about hosting

Uganda's standard VAT rate is 18%, administered by the Uganda Revenue Authority, with a registration threshold of UGX 150 million in annual taxable turnover. Most tax authorities leave you to reason by analogy about whether hosting is an electronic service. URA does not: its published list of taxable electronic services opens with web hosting, ahead of software, streaming, online advertising and the rest. There is no ambiguity to argue about. Displayed prices exclude VAT and the tax is calculated and shown separately at checkout, so a Core 3 machine at UGX 1,971,000 is UGX 1,971,000 of infrastructure spend in your forecast with the tax on its own line.

EFRIS, and what your accounts department should have ready

EFRIS is URA's real-time e-invoicing system, and it binds every VAT-registered business plus twelve designated sectors whether VAT-registered or not — information technology and communications among them. An EFRIS e-invoice carries a Fiscal Document Number, an Invoice Identification Number, a verification code and a QR code, and identifies the buyer by TIN, Business Registration Number or National Identification Number. URA lists claiming a VAT credit on purchases unsupported by an e-invoice as non-compliance, which is why your finance team cares about supplier documentation before the purchase rather than after it. Send [email protected] your TIN and your registered name exactly as URA holds it at the order, and tell us what your fiscal flow needs while the account is being set up.

Withholding, before your CFO raises it

Three Ugandan rules land on payments to a non-resident supplier. Sections 83 and 84 of the Income Tax Act charge 15% on the gross of certain international payments and of payments to non-resident service providers, subject to treaty relief. From 1 July 2025 the 5% digital services tax was repealed and replaced with a 15% final withholding tax on income non-residents derive from digital services supplied to users in Uganda. And a VAT-registered buyer accounts for VAT on imported services itself, under the reverse charge, rather than paying it to the supplier. Lineserve invoices Uganda from LINESERVE, INC. On a commitment starting at UGX 1,151,000 a month those treatments move real cash, so take them to your tax adviser before the first payment and copy [email protected] so the invoicing matches how you remit.

Tax treatment depends on your own registration and circumstances; your adviser is the one who signs it off. Talk to [email protected] about invoicing requirements before you order — it is a five-minute conversation at the start and an awkward one at the year end.

Data residency

Uganda has already asked a foreign company where the data went

The Data Protection and Privacy Act, 2019 — now Chapter 97 of the Laws of Uganda — commenced on 3 May 2019, with the Data Protection and Privacy Regulations following in March 2021. The regulator is the Personal Data Protection Office, which sits within NITA-U and has been operational since August 2021. Section 29 and the Regulations require every data collector, processor and controller to register with the Office. Registration runs for one year and is renewed within three months of expiry, and failing to register is an offence rather than an oversight.

What makes Uganda different from its neighbours is who that duty reaches. The registration obligation is written to bind entities in Uganda and entities outside Uganda that collect or process the personal data of Ugandan citizens — and the Office has enforced it. In a decision of 18 July 2025 the PDPO found a foreign technology company in breach on two counts: failure to register, and failure to evidence a lawful basis or a compliance framework for transferring complainants' personal data outside Uganda. It ordered the company to register within thirty days and to produce evidence of a compliant cross-border transfer arrangement. The Office subsequently clarified that the obligations attach to any entity handling Ugandan citizens' personal data, whether or not it is physically present in the country, until a specific exemption is gazetted.

The provision that decides where the machine should sit is section 19. Personal data leaves Uganda only where the destination country has protection at least equivalent to the Act, or where the data subject has consented, and onward transfers need consent under Regulation 30. There is no per-transfer permit to apply for — but the Office expects you to keep records of the legal basis, the safeguards and the justification for every cross-border transfer, available for inspection during an audit, a compliance check or an investigation. That is a file somebody has to build and defend. Keep the server in ug-1a and it does not need building for the data on it, because nothing crossed a border. Your data is held in Kampala, under Ugandan law, where your regulator can see it.

What is yours and what is ours

Compliance belongs to you as the controller: registration with the Office and its annual renewal, your notices, your lawful basis, and breach notification under section 23 — which the Act requires immediately on reasonable belief that personal data has been accessed by an unauthorised person. Penalties reach 245 currency points, or up to 2% of annual gross turnover for a corporation. Residency is what Lineserve supplies: the machine is in Kampala, the data on it is in Uganda, and it is not moved out of the country without your instruction.

A second region is a decision, not a default

Nairobi, Dar es Salaam and Lagos are one API call away on the same account and excellent for standby and backups — just make the call deliberately. A copy of Ugandan personal data in ke-1a, tz-1a or ng-1a is a transfer outside Uganda for section 19 purposes, and one you would need to justify on paper. Application images, package mirrors and logs carrying no personal data raise no such question.

Who runs here

The Ugandan workloads that fill a whole machine

Mobile money, fintech and the wallet ecosystem

The anchor sector, with roughly 196 startups behind it. Collection and disbursement endpoints that must take operator callbacks reliably from inside Uganda, USSD gateway backends serving handsets that are not smartphones, KYC document stores, loan books, credit-scoring batch runs, and reconciliation against two wallet providers rather than one. A ledger is a sustained-write workload that wants every IOP on the disk, uncontended and predictable, which is what single-tenant hardware is for.

Banks, SACCOs and Tier 4 microfinance

Uganda's regulatory stack has a shape of its own: the Bank of Uganda supervises the deposit-taking tiers, while the Uganda Microfinance Regulatory Authority licenses Tier 4 — SACCOs, non-deposit-taking MFIs, community institutions and moneylenders — under the 2016 Act. Core banking on a whole machine, member portals, agent-banking and USSD backends, month-end and dividend batch runs, wallet reconciliation. The Bank of Uganda's cyber and technology risk guidelines have bound supervised institutions since 1 December 2024.

ISPs, telcos and network operators

Two large mobile networks, a cluster of enterprise carriers — Roke Telkom, CSquared, Liquid, BCS Group, Tangerine, Paratus, Africell — a research network in RENU, and a state backbone operator. RADIUS and AAA, recursive resolvers and authoritative zones, mail relays, billing and provisioning, NetFlow collectors, IPAM, Zabbix and LibreNMS, looking-glass and speed-test nodes. These buyers run a traceroute before they read a word of a marketing page.

NGOs and donor programmes

Structurally heavier in Uganda's buyer mix than in most markets, with a large international presence in Kampala and organisations registered under the NGO Act. DHIS2 and other health and monitoring platforms, KoboToolbox and ODK form servers taking field submissions over mobile data, offline-tolerant file sync, donor reporting, ERPNext or Odoo for grant accounting. The NGO Bureau has itself reminded organisations that they must register under the Data Protection and Privacy Act, which puts the residency block above in the middle of the architecture decision.

Oil, gas and the Albertine contractor economy

Tilenga in Buliisa, Kingfisher in Kikuube and the East African Crude Oil Pipeline to Tanga are reaching first oil, and the hosting buyers are almost never the international operators. They are the Ugandan service contractors, logistics firms, HSE consultancies, local-content suppliers and surveying practices clustered around Hoima and headquartered in Kampala. Contractor and local-content systems, incident reporting, tender portals, document control, telematics ingest from equipment fleets, and site-to-Kampala aggregation over constrained links from the Albertine.

Coffee, agri-export and cooperatives

Coffee export earnings reached USD 2.2 billion in the twelve months to June 2026, standing alongside gold as one of Uganda's two leading foreign exchange earners. That sector runs cooperative membership and farmer payout systems, traceability and geolocation datasets for EU-bound consignments, warehouse receipt systems, exporter portals, and extension platforms pushing SMS and USSD to growers. The load tracks the harvest and shipping calendar rather than a retail quarter, which changes how you size a machine.

Anyone still running production next to a generator

The most common conversation on this page. The equipment in the room is usually fine; the room is the risk. One feed from a distribution network still working through an inherited backlog, a battery bank nobody has load-tested, a split unit that stops when the generator does, and a door whose key lives with whichever member of staff has it today. Moving the same workload into a data-centre region in the same city is the cheapest reliability upgrade most Kampala teams will make, because the cost it removes was never in the hardware budget.

Moving

From your own building, or from a provider abroad

From a machine in your office

The comparison worth making is not box against box. It is the whole arrangement around the box: a grid feed working through a distribution backlog, an inverter, a generator on a service contract, diesel at this quarter's price, cooling that runs only while something is powering it, a spares shelf that had to be imported the same way the server was, and an engineer whose weekend it is. Renting turns that list into one shilling figure a month with hardware replacement inside it. What stays yours is everything you care about — root, out-of-band IPMI, the operating system, the application and the data. The move itself is unglamorous: copy the data, restore the operating system, run both in parallel for a day, cut the DNS over, decommission the old box. Send us what the current machine does in cores, memory, disk layout and workload, and we will size the Core configuration that replaces it.

From a provider abroad

The technical half is routine: an rsync, a database dump and restore, a DNS change, a cutover window. What changes is everything around it. Your users stop paying an overland haul to the coast and an ocean crossing on every request — in a landlocked country the largest fixed cost in the stack, and the one no amount of CPU buys back. Your bill stops moving with the exchange rate and becomes one shilling figure you can forecast for twelve months. Your invoice starts speaking the language your finance system files in. And the data comes inside Uganda, which is the section 19 point above. None of that requires saying anything unkind about a European provider. They are good at what they do, and they are two continents away.

Ask any provider, this one included, the same four questions: which city the hardware is in, what the uptime SLA pays out when it is missed, how quickly a failed disk is replaced and by whom, and what the invoice lets your accounts department do with it. Those four separate providers better than a specification table does.

FAQ

Questions, answered

Ready configurations that are in stock come online within hours. Custom builds are quoted with a short lead time while we assemble and test the exact hardware you specified.

Yes. A dedicated server is single-tenant — every core, gigabyte, and disk belongs to your machine alone. Nothing is shared, virtualized, or oversold.

Absolutely. Install VMware, Proxmox, or any hypervisor and partition the hardware however you like. It's your machine.

Any Linux distribution, Windows Server, or a hypervisor of your choice. You can also bring your own image.

Yes. Every server includes IPMI/BMC access so you can power-cycle, reinstall, and reach the console independently of the operating system.

Yes. Adjust CPU, memory, storage, and RAID, and add IPv4s, bandwidth, or managed services. Tell us your workload and we'll propose a build.

Yes, as an add-on. We can handle OS management, patching, and monitoring so your team can focus on the application rather than the hardware.

In ug-1a, our Kampala region. The machine is provisioned there and stays there unless you move it.

Core 1 is UGX 1,151,000 a month with a one-time setup fee of UGX 369,000. The line runs through Core 2 at UGX 1,412,000, Core 3 at UGX 1,971,000, Core 4 at UGX 2,902,000 and Core 5 at UGX 3,833,000 to Core 6 at UGX 4,839,000 a month, with setup fees of UGX 369,000, UGX 555,000 or UGX 741,000 depending on the configuration. Anything beyond Core 6 is quoted to your specification. Prices exclude VAT.

The first month plus the one-time setup fee, so a Core 1 first invoice is UGX 1,520,000 and a Core 3 first invoice is UGX 2,526,000. Every invoice after that is the monthly rate alone, with VAT at 18% added at checkout.

MTN Mobile Money, Airtel Money, bank transfer or card, all in shillings. For a first invoice in seven figures most Ugandan finance teams settle by transfer, because that is how business-to-business money moves here and because it sits above ordinary wallet limits; the recurring monthly line is comfortable on any of the four.

Sometimes — with capital available, a five-year horizon and an engineer who can be at the machine within the hour, owning can be the right call. Price the whole journey before you decide, though. Uganda has no port, so the box is entered through Mombasa or Dar es Salaam, moved roughly a thousand kilometres inland, cleared into Uganda at Malaba, Busia or Mutukula, and only then racked — with freight, agents at both ends, duty and import VAT, weeks of lead time and an exchange rate moving underneath the purchase order the whole time. After that come power, cooling, spares, insurance, depreciation and disposal. Renting replaces that entire list with one shilling figure a month.

Ready Core configurations that are in stock come online within hours. Custom builds are quoted with a short lead time while the hardware is assembled and tested — still a fraction of the time it takes to land a machine of your own in Kampala.

Power, cooling, physical security, the network and hardware replacement — all of it inside the monthly figure instead of on your fuel account, your maintenance contracts and your weekend. What stays yours is root, IPMI, the operating system, the application and the data. The machine is still run your way; it is simply not run in your building.

Every core, thread, gigabyte of memory and disk in the machine is yours. There is no hypervisor in the way and no other customer on the box, so performance does not move because of somebody else's month-end batch. The Core line is RAID-1 usable SSD with a dedicated IPv4, a free /64 of IPv6, unlimited local traffic and out-of-band IPMI on every machine.

Yes. Beyond the six ready builds you can specify CPU, memory, storage and RAID level, add IPv4 addresses or bandwidth, and run any Linux distribution, Windows Server, or a hypervisor of your own. Managed cover for OS management, patching and monitoring is available as an add-on.

Displayed prices exclude VAT and Ugandan VAT of 18% is shown separately at checkout — URA's published list of taxable electronic services names web hosting explicitly, so the category is not in doubt. Send [email protected] your TIN and your registered name exactly as URA holds it before you order, along with any purchase-order reference. Ugandan input-VAT recovery turns on the purchase being supported by proper documentation, so it is worth five minutes at the order rather than a scramble at the year end. If EFRIS is part of your own invoicing flow, tell us what your accounts system needs to see while the account is being set up.

Possibly, and it is a question to settle before the first payment rather than at the first audit. Sections 83 and 84 of the Income Tax Act charge 15% on the gross of certain international payments and payments to non-resident service providers, subject to treaty relief, and from 1 July 2025 a 15% final withholding tax applies to income non-residents derive from digital services supplied to users in Uganda. Lineserve invoices Uganda from LINESERVE, INC. Take the treatment to your tax adviser and copy [email protected] so the invoicing matches how you remit.

Yes. Your data is held in Kampala and stays in-country, which gives you data residency for Uganda's Data Protection and Privacy Act. It is not moved out of Uganda without your instruction.

Compliance is yours as the controller — registration with the Personal Data Protection Office and its annual renewal, your notices, your lawful basis, and breach notification under section 23. What a Kampala machine gives you is residency: the personal data on it stays in Uganda, so the section 19 cross-border analysis and the transfer records the Office expects to inspect do not arise for it.

Dedicated is single-tenant physical hardware: full uncontended performance, custom RAID, provisioning in hours. Cloud Servers are virtualised, resize in a click and come online in under a minute. Plenty of Ugandan teams take both in ug-1a — a dedicated database tier for the sustained load, cloud instances for the peaks — and join them over private networking inside the region.

Yes. ug-1a in Kampala, ke-1a in Nairobi, tz-1a in Dar es Salaam and ng-1a in Lagos are all live on one account, one API and one bill. Treat personal data deliberately when you replicate: a copy of Ugandan personal data in another country is a transfer outside Uganda under section 19, and the Personal Data Protection Office expects the justification for it to be on file.

Through [email protected] and the ticket system on your account. Uganda runs on East Africa Time, UTC+3, all year with no daylight saving — the same clock as Nairobi and Dar es Salaam, and two hours ahead of Lagos, which is worth knowing when you schedule a maintenance window across regions.

Build the machine your workload deserves

Single-tenant hardware, configured to spec, running close to your users — with local billing and support. Ready configs online in hours.

99.9% uptime SLA · Colocation-grade hardware · Billed in UGX